This Privacy Policy applies to the Silvera mobile application and website (collectively, the "Platform"), operated by Silvera Foundation. It explains how we collect, use, share, and protect your personal information. By downloading or using the Silvera app, you agree to the practices described in this policy.
1. Introduction
Silvera ("we", "our", "us") operates the Silvera mobile application and website (collectively referred to as the "Platform"). Silvera is designed to support senior citizens by providing access to employment opportunities, expense tracking tools, events, trips, health-related informational tools, and educational content.
We respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India). By using Silvera, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our services. Below is a detailed breakdown of the types of data we may collect.
A. Personal Information
When you register or use the Platform, we may collect:
- Full Name
- Date of Birth / Age
- Gender
- Phone Number
- Email Address
- Residential Address / City
- Profile Photo (only if uploaded by you)
- Employment history (only if applying for jobs)
- Resume / CV (only if uploaded by you)
B. Financial Information (Expense Tracker Feature)
When you use the Expense Tracker, we collect only what you enter:
- Expense descriptions
- Amount entered
- Category selected
- Date of entry
Important: We do NOT collect or store bank account details, debit/credit card numbers, or payment credentials unless explicitly integrated with a secure, certified third-party payment provider.
C. Health Information (Symptom Checker)
- Symptoms entered by the user
- Basic health-related inputs
Important: The Symptom Checker is for informational purposes only. We do not store medical records or provide medical diagnoses. No health information is shared with third parties without your explicit consent.
D. Location Information
We may collect location data to improve your experience:
- City-level location (used for relevant job listings and events)
- Precise GPS location (only if required for specific event or trip features, and only with your explicit consent)
You can disable location access at any time through your device settings without affecting core app functionality.
E. Device & Technical Information
To improve app performance and user experience, we may automatically collect:
- Device type and model
- Operating system and version
- App version
- IP address
- Usage analytics and crash reports
3. How We Use Your Information
We use your information strictly to operate and improve the Platform. Specifically, we use it to:
- Create and manage your user account
- Match you with relevant job opportunities
- Enable event and trip participation
- Provide and improve the expense tracking functionality
- Enhance overall user experience and app performance
- Send important notifications (job alerts, event updates, service announcements)
- Ensure platform security and prevent fraud or unauthorized access
- Comply with applicable legal obligations
We do NOT sell your personal data to third parties. Your data is never used for advertising or profiling purposes beyond what is described in this policy.
4. Sharing of Information
We do not share your personal data except in the limited circumstances described below.
A. With Employers
If you apply for a job through the Platform, your profile details and resume may be shared with the relevant employer solely for recruitment purposes. You are in control of which jobs you apply to.
B. Service Providers
We may engage trusted third-party vendors to support our operations, including:
- Cloud hosting providers
- Analytics services
- Push notification services
- Payment processing providers (where applicable)
All third-party service providers are bound by strict confidentiality and data protection obligations and are not permitted to use your data for their own purposes.
C. Legal Requirements
We may disclose your information if required by applicable law, court order, or a legitimate request from a government authority. We will notify you of such disclosure where permitted by law.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal data, including:
- Secure, encrypted servers
- Encrypted data transmission using HTTPS/TLS
- Restricted internal access controls
- Regular security monitoring and audits
While we make every effort to protect your data, no digital platform can guarantee absolute security. We encourage you to use a strong, unique password and to log out of the app when not in use.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes described in this policy, specifically:
- For as long as your account remains active
- As required to comply with our legal obligations
- For legitimate business purposes such as resolving disputes or enforcing agreements
When data is no longer required, we securely delete or anonymize it. You may also request deletion of your account and associated data at any time (see Section 7 below).
7. Your Rights & Data Deletion
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your account and all associated personal data.
- Withdrawal of Consent: Withdraw consent for data processing at any time (where processing is based on consent).
- Opt-Out: Opt out of marketing and promotional communications at any time.
- Data Portability: Request a copy of your data in a machine-readable format.
How to Request Account & Data Deletion:
You can request deletion of your account and personal data at any time by contacting us at the email address listed in Section 12. We will process your request within 30 days. Please note that some data may be retained for a limited period to comply with legal obligations or to resolve outstanding disputes.
To exercise any of these rights, please contact us using the details provided in Section 12.
8. Children's Privacy
Silvera is designed exclusively for users aged 50 years and above (or as defined by the organisation from time to time). We do not knowingly collect, solicit, or process personal data from children under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us immediately.
9. Health Disclaimer
The Symptom Checker and all health-related articles and content available on the Platform are provided for general informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always seek the guidance of your doctor or another qualified healthcare professional with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Platform.
10. Third-Party Links
The Platform may contain links to external websites, services, or resources that are not operated by us. These links are provided for your convenience only. We have no control over the content or privacy practices of those third-party sites and accept no responsibility for them. We encourage you to review the privacy policy of any third-party site you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-app notification.
Your continued use of the Platform after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Team:
Silvera Foundation – Privacy Team
We aim to respond to all privacy-related requests within 7 business days.